Terms of Service

• General
The following terms and conditions apply to Palm Grove Saud Holiday Complex bookings. You are accepting these terms and conditions and they outline all rights and obligations for both parties - Palm Grove Saud Holiday Complex and the client. No other condition can be incorporated.

• Privacy policy
Palm Grove Saud Holiday Complex respects privacy and does not sell or divulge any information about its customers. We do not collect or keep any credit card information on our web site. All credit card payments are made through third party - PayPal and secured through Secure Sockets Layer /SSL/. Your credit card data will stay strictly confidential. We are a verified Paypal member. Please read our full Privacy Policy here

• Paypal
PayPal is an account-based system that lets anyone with an email address securely to send and receive online payments using their credit card or bank account. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number.

• Intellectual property
This web site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these Terms.

• Disclaimer
We make no representations that information published on this web site is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information. This Site provides a large amount of information and there will inevitably be errors in it. We accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law. We reserve the right to change the information published on our web site at any time and without any notice..

• Reservation policy
You can request booking via e-mail, contact us form, telephone or postal mail, but you have to be 18 years old. Once your booking request is received, our reservation staff will get back to you with room availability and make a tentative booking. We will send our reservation confirmation email for your record that indicates a method of payment and due date. Again,** PLEASE CONTACT US to confirm the availablity of your accommodation BEFORE using Paypal. We DO NOT RESERVED your accommodation until we recieved your confirmation of payment from you.**

: • Confirmed Booking
We required a fifty percent (50%) Deposit upon confirmation of reservation and the balance to be paid upon arrival.

• Methods of payment
In order to secure your tentative booking we do require a reservation deposit to be paid via by credit card online on our web site through PayPal. The client can then proceed with the reservation payment through Paypal. Accepting the terms and conditions and clicking on the "Buy Now" button to proceed to payment with PayPal constitutes an irrevocable commitment of the client to accept the reservation and it can not be disputed except by abiding to the terms of cancellation. Once your reservation payment is received in full at Palm Grove Saud Holiday Complex your reservation is guaranteed, and sending your payment to Palm Grove Saud Holiday Complex electronic cash transaction automatically constitutes that you agree to our terms of service, reservation and cancellation policy.

• Modifications
Modification of an existing reservation are subject to availability. Palm Grove Saud Holiday Complex will do their best to accommodate your modification request, but shall not be held liable should they fail to do so. Refunds are made based on the refund policies of Palm Grove Saud Holiday Complex. The total amount that shall be returned to you shall be your Full Payment less: any applicable deductions, fees or charges applied by Palm Grove Saud Holiday Complex and/or payment services provider and/or partnering Banks (modification fees).

• Cancellations
Hotel reservation cancellations are subject to Palm Grove Saud Holiday Complex cancellation policy. Cancellation requests are accepted at Palm Grove Saud Holiday Complex in writing only. Refunds are made based on the refund policies of Palm Grove Saud Holiday Complex. A reservation paid and confirmed by voucher requires us to cancel you booking manually therefore the reservation deposit paid in advance is non-refundable. However, . Cancellation of reservation must be adviced atleast seven days before the date of booking, and full deposit shall be forfited for cacellation made below five days before the dates reserved and for no show on arrival date.

• Complaints
In case of a problem or complaint concerning Palm Grove Saud Holiday Complex, it is imperative that the client informs us immediately in order that we can rectify the situation as quickly and efficiently as possible. Palm Grove Saud Holiday Complex will do their best to accommodate your complaint. Any complaint, which cannot be resolved at the moment and/or locally, must be notified in writing to Palm Grove Saud Holiday Complex within 3 (three) days of the beginning of the service provided. A copy of the complaint must also be submitted to and signed by the Palm Grove Saud Holiday Complex manager. If a client fails to follow this procedure this may hinder Palm Grove Saud Holiday Complex ability to rectify the complaint and reduce or resolve any claim that the client may have.

• Shortening/Extending reservation
Should the client decide to alter or interrupt the originally made reservation arrangements, Palm Grove Saud Holiday Complex will do their best to accommodate such arrangements, but shall not be held liable should they fail to do so. If the guest leaves the hotel prematurely, the Palm Grove Saud Holiday Complex and the hotelier has the right to claim the full remuneration agreed upon. You are liable for any additional charges or expenses imposed by Palm Grove Saud Holiday Complex in respect to such modifications/changes for shortening of stay and/or downgrading or full cancellation based on our current Cancellation Policy.

• Accuracy of Information & Disclaimer
We do our best to ensure all hotel information on our web site is accurate. We make no representations that information is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information. This site provides a large amount of information and there will inevitably be errors in it. We accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law. We reserve the right to change, amend or alter hotel information, prices or any conditions stated herein without prior notice.

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